Privacy Policy

Last updated: 26th September 2025

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Pixels Events LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, attend our events, or interact with us.

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1. Who We Are

Pixels Events LTD is a company registered in England and Wales.
Registered address: 20 Alte Volo Close, Heywood, OL10 4AY
Company number: 16039418

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We are the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Personal Data We Collect

We may collect and process the following types of personal data:
• Identity Data: Name, date of birth, pronouns
• Contact Data: Email address, postal address, telephone number
• Transaction Data: Ticket purchases, payment details (processed securely via third-party providers; we do not store card details)
• Event Data: Attendance records, dietary requirements, accessibility needs
• Marketing Data: Preferences for receiving updates, communications, and newsletters
• Technical Data: IP address, browser type, and usage data when you visit our website

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3. How We Collect Data

We collect data in the following ways:
• Directly from you when you register for events, purchase tickets, or contact us
• Automatically via our website through analytics tools (see Section 10 on cookies)
• From third-party services such as ticketing platforms including Skiddle

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4. How We Use Your Data

We use personal data for the following purposes:
• To provide event services and manage ticket bookings
• To communicate event information, updates, or changes
• To personalise your experience and respond to enquiries
• To comply with legal obligations such as health and safety or licensing requirements
• To send marketing communications where you have opted in

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5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:
• Contract: Processing your data to fulfil a ticket purchase or booking
• Consent: When you opt in to receive marketing communications
• Legal obligation: Retaining records required by law
• Legitimate interests: Improving our services and ensuring event security

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6. Data Sharing and Third Parties

We will never sell your data. We may share personal data with:
• Event venues and security providers for safety and operational purposes
• Payment processors and ticketing platforms to process transactions
• Professional service providers such as IT support, website hosting, or accountants
• Authorities where required by law

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All third parties are required to handle your data in compliance with UK GDPR.

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7. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

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8. Data Retention

We will only retain your personal data for as long as necessary:
• Ticket and transaction records: Up to 6 years for tax or legal obligations
• Marketing data: Until you withdraw consent or unsubscribe
• General enquiries: Up to 12 months after resolution

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9. Your Rights Under UK GDPR

You have the following rights:
• Access: Request a copy of the personal data we hold
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data where legally possible
• Restriction: Limit processing of your data
• Data portability: Request transfer of your data to another provider
• Objection: Object to processing for marketing or legitimate interests
• Withdraw consent: Where processing is based on consent

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To exercise your rights, contact us using the details in Section 12.

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10. Cookies

Our website does not currently use cookies or similar tracking technologies for tracking or advertising purposes. If this changes, we will update this Privacy Policy and provide a clear Cookie Policy in line with UK regulations.

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11. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

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All personal data is stored using secure cloud-based systems. We use Dropbox for data storage and do not store personal data directly on local PCs. For operational purposes, including KinkMart trader records, we use Excel spreadsheets which are stored and managed securely within our cloud environment. Access to this data is restricted to authorised team members only.

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We also use Wix for storing and managing data for marketing purposes, and this is likewise kept secure within their cloud systems.

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12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

Pixels Events LTD
Registered address: 20 Alte Volo Close, Heywood, OL10 4AY
Company number: 16039418
Call: +44 7515 631 843
Email: pixeleventsuk@gmail.com

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13. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK regulator:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113