Refund & Cancellation Policy

Last Updated: 24th August 2025

We aim to provide clear information about refunds and cancellations. Please read this policy carefully to understand your options.

General Policy

All ticket sales are final and non-refundable, except under the conditions outlined below.
Tickets are purchased via Skiddle, and any refunds will be processed through Skiddle to the original payment method.

Event Cancellations

If Pixels Events LTD cancels an event for any reason (e.g., unforeseen circumstances, performer cancellation, or venue closure), you will receive a full refund for the ticket price.
Refunds will be processed automatically via Skiddle, and you will receive an email notification with details.

Event Postponements

If an event is rescheduled, your tickets remain valid for the new date.
If you cannot attend the rescheduled event, you may request a refund within 7 days of the new date announcement through Skiddle. After this period, tickets are non-refundable.

Event Modifications

Changes to the event line-up (performer substitutions or schedule changes) do not qualify for refunds.
Venue changes: tickets remain valid for the new location. Refund requests can be made within 7 days via Skiddle if you cannot attend.

Special & Promotional Tickets

Discounted or promotional tickets follow the same policy. Refunds are only issued if the event is cancelled or rescheduled.

No-Shows & Late Arrivals

Tickets cannot be refunded if you do not attend the event.
Arrive early: events may reach capacity. No refunds will be given for late arrivals unable to enter.

How to Request a Refund

Contact Pixels Events LTD at pixeleventsuk@gmail.com with your order number and ticket details.
Refunds are processed via Skiddle and typically take 3–5 business days, depending on the payment method.

Additional Notes

We appreciate your understanding and cooperation. For further questions, please contact our customer service team at pixeleventsuk@gmail.com.

PIXELS